Hosted Call Centers Solution

247OpenOffice Hosted Call Center (HCC) is an ideal solution for small, mid-sized and enterprise companies who require an advanced and cost-effective inbound/outbound VoIP based call center solution, without the cost and complexity of onsite hardware, phone lines, rent and insurance costs. Our Hosted VoIP Call Center solution allows a seamless and economic extension of outbound or inbound call center operations by creating a virtual call center with agents working from home, office, or any part of the world. Eliminate the hardware and software costs, not to mention the on-site PBX maintenance contracts, and experience all the quality, capabilities and value of 247OpenOffice Hosted Call Center solution.

Whether your goal is to support one location, many locations or home-based agents, our Hosted VoIP Call Center is the right solution for you.

Just consider the following benefits: No hardware No upfront costs No installation No integration A cost-efficient ACD solution Sophisticated contact management features Call recording and reporting tools Increased customer satisfaction Enhanced productivity

How 247OpenOffice Hosted Call Center Solution can benefit your business: Centralized call center resources Route queues and distribute calls agents worldwide Manage agents from any part of the world Ensure up-to-the-minute quality agent performance Easy performance scaling to meet business demand growth Long term ROI – no upfront investment

 

HOSTED CALL CENTER SOLUTION FEATURES

247OpenOffice offers you a state-of-the-art solution to create a virtual call center through global IP network to deliver services on demand with increased customer satisfaction and value for your money.

Network-Level Queuing	Reduce your toll charges and bandwidth and premises-based equipment expenses with our call queuing feature
Network-Level Call Management	Updated your call flow based on your business requirements
Smart Call Routing	Route your callers based on queue priority or team capacity
Agent-Level Routing	Used real-time performance metrics, including presence and skill evaluation to route callers to the best available agent
Agent Screen Pop Up	When receiving a call, the agent is presented with caller information which helps to reduce call handling time and increase customer satisfaction.
Smart Call Delivery	This feature enables an automatic and time efficient routing of callers to the next available agent in case if an agent fails to address their concerns.
Call Monitoring	This feature enables supervisors to monitor any agent located in any part of the world, providing up-to-the minute window into call center performance
Barge In	This feature enables supervisors to barge in any real time phone conversation conducted by a specific agent and talk to the customer directly with agent being on the same line
Call Record	Record live calls between agents and callers, ranging from On Demand or Force Recording using our centralized recording system
Capture Customer Data	this feature enables agents to enter customer data into existing web server, databases and CRM systems so all customer info and history is located in one place
File Play Back	This feature enables you to download and play a recorded file
System Management	Assign authorized users to monitor calls, barge in, record calls and manage real-time call routing.
Centralized Data	This feature enables managers with access to comprehensive real-time and stored reports, including up-to-the-minute call center statistics, agent activity, call performance, queuing status etc.
Data Download	Download call center data into your database for custom reporting, analytics, and long-term archival.

 

247OpenOffice Hosted Call Center Solution Options:

• Pay-as-you-go
  
• Pre-paid discounted minutes
  
• UNLIMITED domestic minutes
  
• UNLIMITED telephone numbers or DIDs
  
• Multiple location and mobile worker support
  
• Custom configuration and system management training
  
• UNLIMITED concurrent calls
  
• UNLIMITED concurrent call recordings per server
  
• Simultaneous conference users subject on available concurrent call paths

For further assistance on our Hosted Call Center Solution, please contact a 247OpenOffice sales representative and let us recommend you what best fits your business requirements. Contact us or click here to send us a quick message and a representative will contact you at your convenience.