After the main greeting, the caller will be prompted to select an extension, which will automatically take them to designated extensions or mailboxes.

1. Caller dials your local number
   
2. Automated Attendant answers incoming calls and routes them to designated extensions
   
3. By providing you with multiple extensions, you have the option to create separate departments, provide automated information and create individual employee voice mailboxes.
   

For example, if a caller dials 102 for Sales, he/she is placed on-hold with music, while the Sales mailbox calls your cell phone to transfer the caller to your employee. Each call is announced to you or your employee, thus giving the option to choose to accept the call or send it to Sales voicemail. Once the message has been recorded, the Sales mailbox will send a notification by either calling you, emailing you the message in audio format, and/or paging you, whichever option suits your business needs best. The best part is that neither you nor your employees have to be in the same office or even in the same country - all your calls will be seamlessly routed wherever you and your associates are located.

Each 247OpenOffice hosted PBX & VOIP phone number comes with multiple extinctions and mailboxes, that can be designated for different departments, employees, and to provide information about your company, products and services, ongoing promotions and so much more. When customers make calls to your main phone number, 247OpenOffice hosted PBX will transfer the calls to designated extensions.

247OpenOffice hosted PBX phone system can be customized to meet your exact business needs. You can assign any combination of departments, employees or information extensions, thus allowing you to project a larger image by allowing callers to automatically find employee extensions by simply using their phone's keypad.

Each 247OpenOffice hosted PBX phone solution comes with Follow Me Live call routing feature, which route your calls to preliminary assigned numbers. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, after which the auto attendant will try telephone numbers previously assigned to a particular extension until it ‘finds you’. The system will announce the name of the caller before you accept the call, thus giving the opportunity to choose to answer the call or let the caller leave a message in your mailbox. You can select certain times of the day and days of the week for taking calls at different numbers. This creates the impression of a single office, regardless of whether you and your employees work from different geographic locations.

For example, your calls can be first routed to your home office, in case if you are not available, the calls will be routed to your cell phone. When a caller dials your mailbox, they are put on-hold with music while your mailbox dials your home office phone. With music on-hold feature, we help you portray a more professional image indicating to the caller you've invested time and money into the way you communicate. If your home office number is not answered, the automated attendant will then try your cell phone. When you answer your cell phone and instead of being connected directly with the caller, your mailbox announces the name of the caller, thus giving you the flexibility of choosing to accept or reject the call. This option allows you to manage your calls, wherever you are. If you choose to accept the call, you're immediately connected and the caller without giving any impression that you are out of the office!

With the 247OpenOffice Voice-on-Demand feature - menu driven audio brochure, you can provide your callers with an automated access to information about your company, products or services. Each recording will give your callers the following options:

• Hear sub recordings or menus
  
• Speak to a live representative
  
• Leave a message
  
• Repeat the information
  
• Return to the main menu

For example, for more information about your company, callers will be prompted to dial 102; for store hours, callers will be prompted to dial 103; for directions, they will have to dial 104; for upcoming events – dial105. Once the message is played, the caller can either choose to return to the main menu, leave a message, or hold to speak to an agent/employee.

CUSTOMIZED SOLUTIONS